Exchange & Return

It is important to us that you are completely satisfied with your purchase.
If for any reason you do not absolutely love your selections, we gladly offer returns and Free exchanges items unaltered, unworn, unwashed, undamaged and in original packaging that are postmarked within 15 days.

1. After Sale Processes

2. Return and Refund Policy

Note:

1. 1. Please keep the units brand new and don’t cut the lace
2. 2. Any returns for buyer issues can’t get a full refund. $30 will be deducted as the shipping fees we paid express company. Hope you can understand.

3.Additional Remarks

a. Custom made orders can not be exchanged and returned .

b. Below are the special requests for lace wigs before you send back :

 (1) DO Not Cut the Lace
 (2) DO NOT Rip or Tear the Lace
 (3) DO NOT Put any kind of Chemicals on the Wig Unit
 (4) DO NOT Wear the Wig Unit
 (5) DO NOT Put Glue or Tape on the Wig Unit
 (6) DO NOT Put Products on the Wig Unit
 (7) DO NOT Wash or Condition the Wig Unit
 (8) DO NOT Dye the Wig Unit
 (9) DO NOT Perm or Put Relaxer on the Wig Unit
 (10) DO NOT Style or Cut the Hair of the Wig Unit
 (11) DO NOT Destroy or Lose any of the Original Packaging
 (12) DO NOT Try to Correct the Problem Yourself Prior to Calling Us

 4. Our Return Address 

 Please write "10$" value and " sample of synthetic hair wigs" on courier sheet in order to avoid customs tax (if high value , You need pay the extra customs tax)
 Please contact service@wowebony.com to get our return address.
 Note:Before shipping back, please email us firstly. We have every right to refuse for the package if you send it back without our permission.Thanks for your cooperation.